Sapling AI is an advanced AI writing assistant tool. It is the best alternative to Grammarly. If you have been a Grammarly user for a long time, you may use Sapling AI to assist you on different platforms.
It is used mainly by companies who face customers to help them in using their SaaS products.
Sapling sits on top of CRMs and messaging platforms to help agents compose personalized responses more efficiently. Conversational insights help managers coach teams and ensure quality and consistency.
Sapling assists professionals in creating more relevant messaging for happier customers.
Benefits of Using Sapling AI
Sapling is a very popular AI writing assistant that helps you write creative messages to your customers, helps you in writing attractive emails, and has lots more amazing and useful benefits. So, let's dig in and experience the magical experience of this amazing writing companion.
1. Respond to More Customers More Effectively
Sapling Suggest for chat and help desk tickets retrieves relevant answers from the team's answer bank and enables agents to respond quickly to customer questions with a simple click on the suggested answer. Instead of providing a vulnerable decision tree-based chatbot, it allows team members to respond faster and manage more inbound volumes.
2. Improve Grammar, Spellings, and Language Quality
Sapling, a machine learning system trained on millions of English sentences, detects 60% more language quality issues than other spelling and grammar checkers. Avoid embarrassing typos and irritated prospects and customers by ensuring professional and consistent communication.
Quality scoring and error reports, in addition to suggested edits, assist managers in identifying coaching opportunities and improving quality over time. Custom compliance and content governance settings can be defined by enterprise teams.
3. Easily Share Knowledge Across Teams
Make sure your team's knowledge is shared in a snippet library that has access to all web applications. Include a message containing shortcuts/macros for text expansion. Perform ultra-fast searches for compliance, upsell, training, and onboarding throughout your knowledge library.
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4. Reduce Response and Handle Time
Autocomplete Everywhere offers deep learning-powered autocomplete suggestions across all messaging platforms, allowing agents to compose responses faster. Sapling's snippet macros make it easy to insert common responses.
5. Increase Efficiency and Customer Satisfaction
Sapling increases productivity for customer-facing teams by reducing repetitive messaging tasks, and faster, higher-quality responses mean happier customers. To provide the efficiency benefits of a chatbot without the deadends, manage high volume with real-time human-in-the-loop responses.
6. Gain Business Insights from your Conversational Data
Use natural language processing to gain insights from customer conversations. Automated quality assessment allows team leaders to assess teams and agents across all conversations, rather than manually reviewing a small portion. Theme and trend monitoring to quickly adjust to the peak of the theme. A report on usage and efficiency at the agent and team level. Automatic quality assessment reduces manual inspection time by a factor of five.
7. Best-in-class Omnichannel Support
Sapling offers best-in-class connectors with leading messaging and CRM platforms, whether your team prefers email, tickets, live chat, or social network messaging. ServiceNow, Salesforce, Zendesk, Amazon Connect, and Twilio Flex can all be used together smoothly.
8. Enterprise Security
Sapling's platform is hosted in a private cloud with data encryption using TLS and AES-256. We provide personally identifiable information (PII) redaction and self-hosted / on-premises implementation. End-user identity management options include Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
9. Two-click Installation
Managers can swiftly plan agents with Sapling's turnkey solution, which takes just two clicks to install and deploy. Onboarding takes less than 10 minutes on average, and teams see more than 90% member acceptance.
10. Supports Multiple Languages
Sapling, like many other solutions, was created with English in mind. However, as they received input from clients, they understood that they needed to add multilingual support, and now providing suggestions in eight languages.
- English: American, British, Canadian, Australian
- German (Deutsche)
- Spanish (Español)
- French (Français)
- Italian (Italiano)
- Portuguese (Português)
- Chinese (ä¸æ–‡)
- Japanese (日本語)
Sapling AI Integrations
Sapling helps companies to write more effectively so that their customers don't go without conversions. It integrates with different platforms so that users won't lag behind anything. The full list of Sapling integrations is as follows.
Browser Integrations: Google Chrome, Mozilla Firefox, Microsoft Edge, Opera & Brave Browser
Email Integrations: Gmail, Outlook, Zoho
Docs Integrations: G Suite, Google Workspace, Google Sheets, Microsoft Word, Quip, Confluence, and Paper by Dropbox
Team Hubs: Slack, Microsoft Teams, Notion, Discord, Workplace, Whatsapp, Airtable, Shopify, Service Titan, Asana, Basecamp, ClickUp, Monday, Todoist, Trello, and Wrike
Contact Center Software, Support Helpdesks, and Chat Integrations: Zendesk, Helpshift, Intercom, Drift, ServiceNow, Freshdesk, LiveChat, Twilio, Genesys, Avaya, Talkdesk, Message Bird, NICE inContact, Five9, Verint Monet, Textline, Amazon AWS, Gorgias, Jira, UJet, Gladly, and Microsoft Dynamics 365
Sales Engagement Integrations: Salesforce, Mixmax, Hubspot, Linkedin, Outreach, SalesLoft, Mailchimp, Klaviyo, Pipedrive, and Groove
Rich-Text Editors Integrations: TinyMCE, CKEditor, QuillJS, Trix, Prosemirror, DraftJS, Froala, and WordPress
Single Sign-on Integrations: Gmail, Facebook, Linkedin, Github, Azure AD, PingOne / Ping Federate, Auth0, Okta, Centrify, and OneLogin
Sapling also supports a wide host of other identity providers, including identity providers that comply with any of the following protocols: OpenID Connect (OIDC), SAML, OAuth2, and ActiveDirectory / LDAP
Sapling AI Writing Assistant Pricing
Every great technology comes with a price, so Sapling does. While you can use Sapling for free using its Chrome extension but the free plan doesn't offer much that premium plans do. So, let's see Sapling's different price plans and the advantages of using them.
Sapling comes in three different plans: Free, Pro, and Enterprise
- The Free plan offers basic grammar & spelling checks along with integrations with Google Docs, Outlook & MS Word.
- The Pro Plan offers basic suggestions, usage on free domains, AES-256 and TLS Encryption, Unlimited Snippets, Advanced premium suggestions, autocomplete feature, unlimited use on premium domains, and Email & ticket support. The Sapling Pro version is best suitable for professional individuals. The cost of the Pro Sapling Plan is $25/per month.
- The Enterprise Plan offers every Sapling feature including basic & advanced writing suggestions, unlimited usage on free & premium domains, AES-256 and TLS (HTTPS) encryption, unlimited snippets, autocomplete everywhere, chat suggestions, conversational insights, Email & ticket support, domain administration, Team analytics, dedicated support contact, self-hosted, API, custom integrations, etc. The Sapling AI Enterprise Edition is best suited for teams. To know the cost of the Sapling Enterprise version, you need to schedule a call with the sales team at Sapling.
|
FEATURE |
FREE |
PRO |
ENTERPRISE |
|
Basic suggestions |
✔ |
✔ |
✔ |
|
Use on free domains |
✔ |
✔ |
✔ |
|
AES-256 and TLS (HTTPS) encryption |
✔ |
✔ |
✔ |
|
Snippets |
20 |
Unlimited |
Unlimited |
|
Advanced premium suggestions |
✔ |
✔ |
|
|
Autocomplete Everywhere |
✔ |
✔ |
|
|
Chat Suggest |
✔ |
||
|
Conversational insights |
✔ |
||
|
Unlimited use on premium domains |
✔ |
✔ |
|
|
Email & ticket support |
✔ |
✔ |
|
|
Domain administration |
✔ |
||
|
Team analytics |
✔ |
||
|
Dedicated support contact |
✔ |
||
|
Bulk user provisioning |
✔ |
||
|
Advanced security options |
✔ |
||
|
Self-hosted |
✔ |
||
|
API |
✔ |
||
|
Custom integrations |
✔ |
||
|
Single Sign-On |
✔ |
Final Words for Sapling
There are many top-rated and popular AI writing assistant software and grammar-checking software available on the internet. Some come with great features & big costs and some come with low-level features. But in the case of Sapling, it is an all-in-one grammar checker, AI writing assistant, and proofreading software. It is small in cost but huge in features.
For using Sapling on your browser, or any supported writing app, you just need to create a new account on Sapling and you're ready to go. Just log in to Sapling and whenever you write on any document app or email someone, it shows suggestions to write more effectively and attractively.
So, that's it for the review. In case you have any questions about this article, you can comment down and we'll try to resolve your problem as soon as possible.
